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We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@lenxti.com. Please note that returns will need to be sent to the following address: Room 1206, HuaYangNian LongNian Plaza , No. 29 Longcheng Avenue, Longgang District, Shenzhen City, Guangdong Province, 518116, China.

You can always contact us for any return question at info@lenxti.com.

All international orders may be subject to import duties, taxes, and customs clearance fees upon arrival in the destination country. These charges are determined by the local customs authority and are the sole responsibility of the buyer. LenxTi is not responsible for any such charges and cannot predict their amount. We recommend contacting your local customs office for more information before placing your order.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@lenxti.com.